CATEGORY: Leadership Lessons

The Customer is NOT Always Right

It might sound crazy to some, but no matter the size or age of your business, the customer is NOT always right. This week, I’ll talk about why we need to think differently about that.

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You Work With Me (not for me)

No one works for me––they work with me. This week, I’ll explain why that distinction is critically important to the success of you and your team.

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If Your Answer is Long, You Did Not Answer

How many of us have had someone give us a long-winded answer to a question that never really answered anything? This week, I’ll talk about why people fall into this trap and why clarity is kindness.

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What’s Old is New

What’s old is new again–except when it comes to business. This week, I talk about what was right about old corporate culture and how we implement it.

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You Don’t Lose–You Learn

People often see people leaving their organization as a betrayal, but they’re missing the bigger picture. This week, I talk about how I shifted my mindset around this notion.

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People Hear What They Want to Hear

Clients and those we serve will always hear what they want to hear, especially when it comes to numbers. This week, we’ll talk about the best way to use that information.

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Close Your Mouth and Open Your Ears

Nowadays, it seems like everyone has the same opinion: that everyone else’s opinion is wrong. This week, I share with you how growing up mixed-race allowed me to always see the other side.

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What Happened to Accountability?

An incident at work has me thinking about what’s happened to accountability and work ethic. This week, I’ll talk about how to reframe our mindsets around those important concepts.

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Share Feedback Early and Often

Are you only giving the people you serve quarterly or annual reviews? Then you’re doing them a disservice. This week, I’ll talk about why you need to share feedback early and often.

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